Exchange Policy

At Golden Dale Jewelry, we want you to be completely satisfied with your purchase. If for any reason you wish to exchange an item, please review our Exchange Policy below:

1. Eligibility for Exchange:

1.1 Time Frame: You may request an exchange within 30 days from the date of delivery.

1.2 Condition: The item(s) you wish to exchange must be in new, unworn condition, and must include all original tags, packaging, and accessories.

2. How to Initiate an Exchange:

2.1 Contact Us: To initiate an exchange, please contact our customer support team at Contact@goldendalejewelry.com. Provide your order number and the details of the item(s) you wish to exchange.

2.2 Approval: Once your request is approved, you will receive instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer, unless the exchange is due to an error on our part.

3. Exchange Process:

3.1 Item Availability: Exchanges are subject to product availability. If the requested item is unavailable, we will assist you in selecting an alternative or provide a refund.

3.2 Inspection: Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for exchange.

3.3 Shipping: We will ship the exchanged item(s) to you using the same shipping method chosen for the original order.

4. Exclusions:

4.1 Final Sale Items: Final sale items are not eligible for exchange.

5. Additional Information:

5.1 Different Item: If you wish to exchange an item for a different product or size, please specify your preference when contacting us.

5.2 Price Adjustments: Exchanges for items of higher or lower value will be adjusted accordingly, and any price differences will be processed.

6. Contact Us:

If you have any questions or concerns about our Exchange Policy or wish to initiate an exchange, please contact our customer support team at Contact@goldendalejewelry.com.  We are here to assist you and ensure your satisfaction.

Thank you for choosing Golden Dale Jewelry. We value your business and strive to provide you with an exceptional shopping experience.